Privacy Policy
How we protect and use your personal information
Last Updated: January 2025
Introduction
Roséance ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, boutique, or use our services.
Information We Collect
Personal Information You Provide
- •Contact Information: Name, email address, phone number, mailing address
- •Appointment Details: Preferred dates, styling preferences, special requests
- •Purchase Information: Transaction details, payment information, purchase history
- •Loyalty Program Data: Membership tier, points balance, benefit usage
- •Communication Records: Email correspondence, appointment notes, styling consultations
Information Collected Automatically
- •Website Analytics: Pages visited, time spent, referral sources
- •Device Information: Browser type, operating system, IP address
- •Cookies: Session data, preferences, website functionality
Information from Third Parties
- •Social Media: Profile information when you interact with our social media accounts
- •Payment Processors: Transaction verification and fraud prevention data
How We Use Your Information
Primary Uses
- •Appointment Scheduling: Coordinating boutique visits and styling consultations
- •Personalized Service: Curating collections based on your style preferences
- •Loyalty Program: Managing benefits, tiers, and exclusive offers
- •Communication: Sending appointment confirmations, collection updates, and event invitations
- •Customer Service: Responding to inquiries and resolving issues
Marketing Communications
- •New arrival notifications
- •Exclusive event invitations
- •Personalized styling recommendations
- •Loyalty program updates
Information Sharing
We do not sell your personal information. We may share information with:
Service Providers
- •Payment Processors: Secure transaction processing
- •Appointment Software: Scheduling and calendar management
- •Email Service: Newsletter and communication delivery
- •Analytics Providers: Website performance and user experience improvement
Legal Requirements
- •Compliance with Indonesian laws and regulations
- •Response to legal processes or government requests
- •Protection of our rights and safety
Business Transfers
In the event of a merger, acquisition, or sale of assets, customer information may be transferred as part of the business transaction.
Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- •Encryption: Secure data transmission and storage
- •Access Controls: Limited access to authorized personnel only
- •Regular Updates: Security systems and software maintenance
- •Payment Security: PCI DSS compliant payment processing
Your Rights
Under Indonesian data protection laws, you have the right to:
- •Access: Request copies of your personal information
- •Correction: Update or correct inaccurate information
- •Deletion: Request deletion of your personal information
- •Portability: Receive your data in a structured format
- •Objection: Object to certain uses of your information
- •Withdrawal: Withdraw consent for data processing
Note: To exercise these rights, contact us at privacy@roseance.com
Data Retention
We retain your information for as long as necessary to:
- •Provide our services
- •Comply with legal obligations
- •Resolve disputes
- •Enforce our agreements
Specific retention periods:
- •Purchase Records: 10 years (tax and accounting requirements)
- •Appointment History: 5 years
- •Marketing Communications: Until opt-out request
- •Website Analytics: 2 years
International Transfers
Your information may be transferred to and processed in countries outside Indonesia. We ensure appropriate safeguards are in place to protect your information during such transfers.
Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children under 18.
Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes via email or website notice.
Contact Us
For privacy-related questions or concerns, please reach out to us.
privacy@roseance.com
Phone
081939666688
Address
Pantai Mutiara Townhouse AL No. 2