Frequently Asked Questions
Everything you need to know about shopping at Roséance
Shopping Experience
How can I schedule an appointment?
We recommend scheduling a private appointment for the most personalized experience. Contact us at +62 81939666688 to book your consultation. Our stylists will prepare a curated selection based on your preferences.
Where is your boutique located?
Our boutique is located at Pantai Mutiara Townhouse AL No. 2. We're open Monday - Saturday 9am - 5pm. Complimentary valet parking is available for all appointments.
Do you offer personal styling services?
Yes, our experienced stylists provide complimentary personal styling consultations by appointment. We'll help you find pieces that reflect your individual style and lifestyle needs.
Products & Collections
Do you carry multiple sizes?
Yes, we stock various sizes across our collection. During your appointment, our stylists will help you find the perfect fit and can arrange alterations if needed.
How often do you receive new collections?
We regularly refresh our collection with new arrivals from our partner brands. Follow us on Instagram @roseanceofficial for first access to new pieces and private previews.
Can I reserve an item I saw online?
Absolutely. Contact us to reserve any piece you've seen in our online catalog. We'll hold it for 48 hours and can arrange a private viewing.
Do you offer alterations?
Yes, we work with expert tailors to ensure the perfect fit. Alteration costs vary depending on the service required and are discussed during your appointment.
Services
Do you offer gift consultations?
We provide gift styling services for special occasions. Our team can help select the perfect piece within your budget and arrange elegant gift presentation.
Can I browse without an appointment?
While appointments are preferred for the full Roséance experience, we welcome walk-ins during business hours. However, availability of our styling team may be limited.
Do you host private events?
We occasionally host exclusive events for our clients, including private collection previews and styling workshops. Join our mailing list to receive invitations.
Care & Maintenance
Do you provide garment care guidance?
Yes, we provide detailed care instructions for each purchase and can recommend trusted specialty cleaners for luxury fabrics.
What if I need repairs?
We can arrange professional repairs for items purchased at Roséance. Contact us to discuss the specific needs of your garment.
Loyalty Program
Do you have a loyalty program?
Yes, we offer an exclusive loyalty program with four tiers: Pétale, Floraison, Éclat, and Lumière. Benefits include store credit, early access to collections, complimentary services, and VIP events based on your annual spending.
How do I join the loyalty program?
Simply make your first purchase at Roséance and you'll automatically be enrolled in our Pétale tier. We'll track your benefits and notify you as you advance through tiers.
Contact & Collaboration
How can stylists or influencers collaborate?
For styling collaborations and media inquiries, contact us at partnerships@roseance.com. Please include your portfolio and collaboration proposal.
Can I follow your work on social media?
Follow us on Instagram @roseanceofficial for style inspiration, new arrivals, and behind-the-scenes content. We also share client styling moments (with permission).
Still Have Questions?
We're here to help. Reach out to us through any of these channels.
Visit Our Boutique
Pantai Mutiara Townhouse AL No. 2
Monday - Saturday: 9am - 5pm