Terms of Service

Website Services

Our website serves as a catalog to showcase our curated collection of luxury fashion. The website is for informational purposes and appointment booking.

Boutique Services

• •Personal styling consultations
• •Private appointments
• •Wardrobe curation
• •Alteration services
• •Exclusive events

Online Catalog

Our website displays available items for viewing. All purchases must be completed at our Jakarta boutique location.

Booking

• •Appointments can be scheduled online, by phone, or email
• •24-hour advance notice is preferred
• •Peak times may have limited availability

Cancellation

• •24+ hours notice: No penalty
• •Less than 24 hours: May result in appointment restrictions
• •No-show: May result in future appointment limitations

Late Arrivals

Appointments may be shortened or rescheduled if you arrive more than 15 minutes late.

In-Store Purchases Only

All purchases must be completed at our boutique. We do not process online transactions for merchandise.

Payment Methods

We accept:

• •Cash (Indonesian Rupiah)
• •Credit/debit cards
• •Bank transfers
• •Digital payment methods (GoPay, OVO, etc.)

Pricing

• •All prices are in Indonesian Rupiah (IDR)
• •Prices are subject to change without notice
• •Prices include applicable Indonesian taxes

Availability

• •Items shown on our website may not be available in all sizes
• •We reserve the right to limit quantities
• •Popular items are available on a first-come, first-served basis

Return Policy

• •Timeframe: 14 days from purchase date
• •Condition: Items must be in original condition with tags attached
• •Proof: Original receipt required
• •Store Credit: All returns are processed as store credit, valid for 12 months
• •Final Sale: Some items are marked as final sale and cannot be returned

Exchange Policy

• •Exchanges accepted within 30 days
• •Same item in different size/color (subject to availability)
• •Price difference applies for upgraded items

Store Credit Terms

• •Store credit is non-transferable and non-refundable
• •Valid for 12 months from issue date
• •Can be used for any merchandise or services at Roséance
• •Partial use allowed with remaining balance carried forward

Exclusions

No returns or exchanges on:

• •Altered or customized items
• •Intimate apparel
• •Items marked as "Final Sale"
• •Damaged items due to customer misuse

Service Availability

We offer professional alteration services for items purchased at Roséance.

Pricing and Timeline

• •Alteration costs vary by service required
• •Turnaround time: 7-14 business days
• •Rush services available for additional fee

Alteration Policy

• •Alterations are final and cannot be undone
• •Items with alterations cannot be returned
• •Payment required before alteration begins

Membership

• •Automatic enrollment with first purchase
• •Four tiers: Pétale, Floraison, Éclat, Lumière
• •Annual spending determines tier level

Benefits

• •Store credit on purchases
• •Early access to collections
• •Exclusive event invitations
• •Complimentary services (based on tier)

Program Rules

• •Benefits are non-transferable
• •Tier status resets annually
• •We reserve the right to modify program terms

Website Content

All website content, including images, text, logos, and designs, are owned by Roséance and protected by intellectual property laws.

Usage Restrictions

You may not:

• •Copy, reproduce, or distribute our content
• •Use our trademarks or logos without permission
• •Create derivative works from our content

Governing Law

These terms are governed by Indonesian law.

Jurisdiction

Any disputes will be resolved in the courts of Jakarta, Indonesia.

Mediation

We encourage resolution of disputes through mediation before litigation.